Which terminal am I flying from? click to close
Your terminal details will usually be shown on your e-ticket or on the itinerary sent with your paper ticket (if applicable). If you are unsure about which terminal you are flying from please contact a Customer Services advisor on 0871 703 8000*. Select option 2 for Customer Support, then option 3 for Customer Services.
What happens if there is a schedule change? click to close
If an airline advises Netflights.com of a schedule change on your bookings we will notify you of changes over 1 hour. Depending on your chosen method of communication this will be either by e-mail or post.
For changes under 4 hours we will send you a new invoice showing the new flight details and will automatically arrange for the ticket to be re-issued.
For changes of 4-8 hours we will send you a new invoice showing the new flight details and will request that you contact us within 14 days if you require further assistance with regards to the schedule change. If we do not hear from you within 14 days we will consider this as an acceptance and re-issue your e-ticket. Once the ticket has been re-issued any further changes will be classed as an amendment and charges will apply.
For changes over 8 hours we will send you a new invoice showing the new flight details and will require you to contact us to discuss your requirement in further details. We will not re-issue the ticket until you have instructed us to do so.
If you wish to accept a schedule change you can do so by e-mailing us at [email protected] Please note: we encourage you to utilise www.viewtrip to check your flights 72 hours prior to departure. This is a free online service where you can check the latest flight scheduling information, as provided by Galileo. To use this service, you will need your Galileo booking reference (PNR) shown on your ticket and the lead passenger surname.
Most tickets are now electronic (e-tickets). For these, we will send an e-ticket receipt by mail or email, and this is sufficient for travel, as the Airlines hold your reservation electronically in their systems. You may be able to access your e-ticket information online by logging to www.viewtrip You will need the GAL locator/PNR, which is shown on your invoice, and the lead passenger name.
Occasionally airlines may issue a paper ticket, which is an old-style cardboard ticket/coupon. If you have a paper ticket, this must be presented at the airport otherwise you will not be able to board the plane.
Please reconfirm onward flights with the airline locally to ensure that your departure times are correct. Airlines from time to time change their flight schedule and it may not be possible to advise you once you have departed the UK.
Hotel, Tour and Transfer Vouchers click to close
Please note all documentation should be taken with you on your trip. Although some suppliers do not require the voucher to be presented on arrival, the majority will require this as form of payment. For customers will pre-arranged tours or transfers it is advisable that you reconfirm pick times with the supplier locally?
you have opted to receive these by post, these will be sent to you 21 days prior to departure. You will need to ensure that you take the following items with you to enable you to collect your car:
* A copy of your full driving licence (including the main paper copy for new licences).
* The car voucher from us, printed from our voucher email to you.
* Failure to supply these items may result in your client having to pay again, or not being able to collect their car at all. Minimum age limits with our suppliers may apply depending on their country of hire or car hire supplier. Please ensure they check the car hire terms and conditions.
Please note that you must have a valid Passport with a minimum of 6+ months on it or you will not be able to travel. Your passport must also be in excellent condition - the presentation of damaged passports may mean they are unable to travel. Your passport must be machine readable otherwise they will be denied boarding. For further advice, please contact your local passport office.
Have you got Travel Insurance? This is an essential part of your holiday package. The cost of the insurance policy is negligible compared to the costs that you could incur if something were to go wrong. It is well known that medical bills in the US can be very high but an air ambulance from the Canaries can cost as much as £16,000. Add to this the cancellation and personal belongings cover and its value becomes apparent. If you already have an insurance policy then make sure it provides suitable cover for your trip. In particular, please ensure you check the details if you are relying on cover provided 'free' with a credit card or bank account. Some do offer suitable cover but many do not.
This is a mandatory insurance provision in case of the failure of your airline, which will guarantee monies back.
What is the baggage allowance for my flight? click to close
Your baggage allowance will usually be shown on your e-ticket or on the itinerary sent with your paper ticket (if applicable). If you are unsure about baggage allowance please visit our Baggage Allowances information page.
Does my flight baggage allowance include hand luggage? click to close
No. Always check the exact hand luggage allowance with your airline prior to packing. A general guide is that hand luggage should not exceed height 450mm x width 350mm x depth 200mm. Most airlines have a hand luggage measurement gauge at check in.