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Special Assistance

Please see information and answers to questions you may have regarding special assistance below, if you would like to speak to someone about any assistance you may need, contact us using the information below.

Passengers with a Disability or Reduced Mobility or Medical Condition Travelling by Air

Under European law, if you are disabled or have difficulty moving around, you can receive assistance when you fly. This free service is available to anyone with mobility problems, for example, because of a disability, age or a temporary injury. To take full advantage of the service, you need to pre-book no less than 48 hours prior to your departure. If you advise us within 48 hours we will endeavour to provide assistance where possible. Netflights.com were recently commended for their reduced mobility compliance. Please click this link for the Reduced Mobility Check List form.

Accommodation & Transport Services Overseas

Overseas Accommodation and Overseas Transport Arrangements

The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore, the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users.

It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. If in doubt, please contact us. Please note: if special arrangements need to be made for you an extra charge may have to be levied, this may be the case either before you go or when you arrive in resort. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you.

Who should I contact?

We recommend you contact the airline directly for further information regarding on board assistance. The Airline will be pleased to answer any questions or queries that you may have regarding assistance.

Alternatively, if you would prefer to advise us about any requirements you have, we are happy to pass the details onto the relevant airline. Please call us on 800 FLIGHTS (3544487)

Type of Assistance Available on Board an Aircraft

The assistance Airlines can provide to disabled passengers and passengers with reduced mobility, includes the following:

  • - Assistance moving to and from seats on the aircraft;
  • - Providing use of the on-board wheelchair;
  • - Helping a passenger to and from the on-board lavatory providing this does not involve lifting or carrying the passenger;
  • - Assisting a passenger with their hand luggage on board the aircraft;

Airport Layout

To help plan your journey, we recommend visiting the airport website to find out information about airport layout and walking distances for each terminal. This may help determine the level of assistance you require.

Fitness to Fly Certificate

Some medical conditions require a fitness to fly certificate. If you consider yourself to have a condition that will require your G.P. to give authorisation for travel, please obtain a certificate from your G.P. stating you are fit to travel prior to contacting ourselves. If in doubt please contact us on the numbers shown above.

If there is cause for concern or reasonable doubt as to whether a passenger is ‘fit to fly’ the airline may request medical support in order to make a fair assessment.

Wheelchair Users & Mobility Aids

It is your responsibility to provide sufficient information about your wheelchair/mobility aid and batteries prior to travel. Airlines policies on carrying wheelchairs and mobility aids can be found on their websites or by calling the airline directly or by contacting us.

Oxygen

For safety reasons, customers are not permitted to carry their own oxygen for use onboard. Please contact the airline directly for more information.

Medication

Customers carrying syringes and/or needles must carry a doctor’s note or a repeat prescription as confirmation of medical requirement. Please read the following important advice about travelling with medication.

  • - We recommend that you carry enough medical supplies to cover use in-flight, plus sufficient for 2-3 days use upon arrival. The remainder should be packed in the hold, (the temperature of which is maintained between 4 and 5 degrees centigrade).
  • - Have a letter from your GP confirming the name and type of medication being carried, with prescribed doses. The letter should state what the medication is for and any other medical items required. For example, syringes or EpiPens, that might otherwise be questioned by local security or customs.
  • The medication should be in its original packaging, clearly pharmaceutically labelled identifying it as prescribed and belonging to you.
  • - It is advisable to obtain a repeat prescription from your GP and take this with you when you travel abroad so that medication can be replaced in event of loss, damage or having insufficient supplies.
  • - Please be aware that some medication may contain ingredients that are considered illegal in other countries. You are advised to check with the Embassy of the country you are going to.

Needles and syringes

The carriage of needles and syringes is permitted onboard for the treatment or control of medical conditions. However, you must also carry supporting documentation in the form of either:

  • - A letter from your GP confirming the type of medication and what it is for. Or,
  • - If you do not have a GP’s letter, the medication must have a printed pharmaceutical label identifying it as prescribed and belonging to you.

A "sharps" box to dispose of needles safely and hygienically is available onboard - please ask the crew.

Keeping medication cold

The onboard fridge cannot be used to keep medication cold, (for example, insulin used for diabetes). However, you may bring a cool bag with you.

Liquid medication in hand luggage

The amount of liquid medication you are permitted to take in your hand luggage is subject to current security advice. Please refer to the applicable rules & laws in place in your point of commencement of journey 

Visually Impaired

If you are blind or visually impaired and are unable to travel without assistance you will need to travel with a carer who must purchase a seat. The assistance that the airline may offer visually impaired passengers can include an escort to and from the aircraft, individual safety briefings and assistance during the flight. Also, Braille cards are available on some flights on request.

Broken Limbs

Any plaster cast must have been set in place for over 48 hours for legs and 24 hours for arms. In the case of a full leg plaster, where the leg cannot be bent, 2 additional seats must be purchased.

Seating

Dependant on the person’s level of the mobility, assistance seating (that is, a seat with a moveable aisle armrest) may be used or alternatively, a fixed armrest seat will be used if this is sufficient. The airline will endeavour to ensure that any accompanying person is seated next to the person requiring assistance.

Seat Width

We realise that some larger customers, due to their size, often find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other customers, you must advise your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. For more information on seat width for individual airlines please click here.

If you have purchased an extra seat due to your size, please contact us or the airline directly to ensure the airline is aware.